The July 4th issue of BusinessWeek (special issue on product design) has a short article by Stephen Baker on moblogging titled, Covering the Story Of Your Life - Camera Phones and special Web sites allow mobile bloggers to record every detail. (3) The piece lists Fotolog, Blogger, TypePad and Flickr as options for creating a moblog.

Another interesting story in BW is on South Korean company Nexon's online game Kart Rider. Some 12 million people have played this virtual racing game where players can pay extra for enhanced features, and corporations can even sponsor races. Nexon made $110 million last year.

Our visit to the call center was productive. Sandy, Jen C. and I sat with three of our online community moderation agents (5) to get insights on how we might automate parts of their process. Much of their work involves cleansing the web site's message boards (which have 30,000 active users) of out-of-control flames, trolls, copyright violations and spam. They are a dedicated team that loves their work.

It's always interesting to sit in the call center where on average, there are 150 reps working two 8 hour shifts handling 150,000 phone calls a day from some of our 35 million members. You really feel the real time pulse of the organization.

- mike lee - ft. lauderdale, fl