Hiptop Nation


(These entries are part of hiptop Nation, a communal weblog for anyone in the world using a Hiptop device)


Pwned by Comp-U-Plus
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So I ordered an Archos GMini 220 from Comp-U-Plus . Got a great price, but they shipped me a broken player. Not their fault, it was a totally factory sealed package. Called archos, they confirmed the device was inop. Basically everything worked except the USB portion. I called comp-u-plus and proceeded to get screwed. How you may ask? Let me count the ways:

1. I get sent a broken device 2. I have to ship it back at MY cost (which they will not reimburse) 3. They ship it back to me ground EVEN WHEN I ORDERED IT 2ND DAY SERVICE

So, this has me pretty steamed, especially since this was through no fault of my own. I wrote them a note to this effect and included it with the rma paperwork. If they choose to ignore it, that's fine. They may get my money this time, but they won't get it again.

However, I must say that their online ordering is very good. it handled a split shipping/billing easily. They give you frequent email updates on the status of your order. Their shipping is lightning fast. It's a shame all of that is wrecked by their stupid policies.

I'll post an update as it happens.

Michael
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